Shipping Policy

At Carats Galaxy, we are committed to providing you with a seamless and efficient shopping experience, including swift and reliable shipping services. Please review our shipping policy outlined below:

Shipping Methods:
We offer a range of shipping options to accommodate your preferences and requirements. These include:
1. Standard Shipping: Delivers your order within 5-7 business days.
2. Express Shipping: Ensures expedited delivery within 2-3 business days.
3. International Shipping: Available for our global customers, with delivery times varying based on the destination.

Shipping Charges:
Shipping charges are calculated based on factors such as the shipping method selected, the destination address, and the weight of the package. You will be able to view the shipping charges during the checkout process before finalizing your order.

Order Processing Time:
Once your order is placed, our team works diligently to process it promptly. Orders typically ship within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Tracking Your Order:
For your convenience, we provide tracking information for all orders. You can easily track the status of your shipment by accessing the tracking number provided in your order confirmation email. Simply enter the tracking number on our website or the carrier's website to monitor the progress of your delivery in real-time.

Shipping Restrictions:
Please note that we may not be able to ship to certain remote locations or countries due to logistical constraints. Additionally, some items may be subject to specific shipping restrictions based on their size, weight, or materials. We will notify you promptly if any such restrictions apply to your order.

Delivery Responsibilities:
Once your order has been handed over to the designated shipping carrier, Carats Galaxy relinquishes responsibility for the delivery process. While we strive to ensure timely and secure delivery, external factors such as weather conditions or unforeseen delays may occasionally impact delivery times. We appreciate your understanding in such circumstances.

Shipping Insurance:
To safeguard your purchase, all shipments are insured against loss, theft, or damage during transit. In the rare event that your order is lost or damaged in transit, please contact our customer service team immediately for assistance in resolving the issue.

Need Further Assistance?
If you have any questions or concerns regarding our shipping policy or require assistance with tracking your order, please don't hesitate to reach out to our dedicated customer service team. We are here to assist you every step of the way and ensure your complete satisfaction with your Carats Galaxy shopping experience.

Thank you for choosing Carats Galaxy for your jewellery needs. We look forward to serving you!

For more information, contact us at: caratsgalaxy@gmail.com.